This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Shipping + Returns
SHIPPING + DELIVERY UPDATE
Unfortunately, some deliveries shipping via freight and/or requiring White Glove Installation may be delayed due to carrier availability and installer safety protocols.
Learn More
While we continue to keep over 90% of the Buccoi Furniture Collection in stock and ready to ship, the realities of COVID have hampered our ability to receive and deliver products at our normal speeds. While typically orders leave our warehouses in 1-3 business days, some orders shipping via freight and/or requiring White Glove Installation may have a shipping window of up to 4 weeks.
We are proud to continue to offer the industry’s best lead times despite this setback and are working tirelessly to get you working happy ASAP.
How We’re Helping
Throughout the ordering, shipping, and delivery process, the Customer Service team or your dedicated Account Executive will keep you updated on the status of your order. If you have any questions or concerns, please reach out to your Buccoi team resource but know that we are doing our best to try to provide business-as-usual service levels.
Thank you for your patience and for trusting us as we adjust together to the new ways of working happy.
Most Buccoi products are available to ship via FedEx Ground to all fifty states, with additional fees for shipments to Alaska and Hawaii. Certain products or orders are too large or too heavy to ship via FedEx and would ship via Standard Freight as set forth below. Please note that we cannot ship Standard Freight orders or Third-Party Furniture products outside the Continental US.
HOLIDAY SHIPPING CUTOFFS
For delivery by 12/24, orders with FedEx ground shipping must be placed by 12/10; orders with FedEx 2-Day must be placed by 12/17.
Corporate Branding orders must be placed by 12/1 for delivery by 12/24.
We offer the following delivery service options:
- White Glove Delivery + Installation
- Room-of-Choice Delivery
- Standard Freight
- Next Business Day Delivery * + 2 Business Day Delivery
- Standard Ground Delivery [Within 3-5 Business Days]
* Please contact us at
+1 (800) 471-6171
+1 (561) 880-0056
for expedited service.
WHITE GLOVE DELIVERY + INSTALLATION
- What to expect with White Glove: When you choose White Glove delivery and installation, a team of professional installers will arrive on a pre-arranged date to unpack, assemble, and situate your new items based on the floorplan. The installation team will remove all packaging, pallets, and trash.
- White Glove delivery is only available in the 48 contiguous United States.
- Once White Glove is selected, the Buccoi team will reach out to ask delivery-related questions. Responses to these questions are required before the product can ship and an installation can be scheduled.
- Inaccurate delivery information (e.g. elevator dimensions and elevator availability, receiving hours, loading dock availability, etc.) or inaccurate building information (e.g. floor plans, electrical plans, space not ready for furniture, etc.) may result in additional fees and/or installation delays.
- White Glove delivery is subject to installer availability. Surcharges may apply if there are non-standard delivery requirements (e.g. stair carry, compressed delivery window, weekend or after-hours delivery).
- White Glove delivery of electrical equipment covers the mounting of the electrical hardware for immediate use after final connections are made. All final electrical connections must be performed by a licensed electrician arranged for and scheduled directly by the customer.
How We Calculate White Glove Installation
BuccoiPod
- The Buccoi Om has a standard flat White Glove installation fee of $500.
- The Buccoi Kolo 1 has a standard flat White Glove Installation fee of $650.
- The Buccoi Kolo 1 Plus has a standard flat White Glove Installation fee of $750.
- Buccoi Kolo 2 has a standard flat White Glove Installation fee of $1,000.
- The Buccoi Kolo 4 has a standard flat White Glove installation of $1,750.
- The Buccoi Kolo 6 has a standard flat White Glove installation of $2,250.
Please note that additional White Glove fees may apply for non-standard installations.
Buccoi Spaces
Buccoi Spaces White Glove Installation service follows our standard White Glove fees for general Buccoi furniture outlined below. It is calculated as a percentage of total order value, prior to any discounts and sales tax.
Please note that additional White Glove fees may apply for non-standard installations.
General Buccoi Furniture
| Min | Max | White Glove Charge |
|---|---|---|
| $0 | $999.99 | $175 |
| $1,000 | $9,999.99 | 17.5% |
| $10,000 | And Above | 15% |
White Glove fees for your order will be reflected at checkout.
Buccoi POD WHITE GLOVE DELIVERY + INSTALLATION
- The Buccoi Pod Om has a standard flat White Glove installation fee of $500.
- The Buccoi Pod Kolo 1 has a standard flat White Glove installation fee of $650.
- The Buccoi Pod Kolo 1 Plus has a standard flat White Glove installation fee of $750.
- The Buccoi Pod Kolo 2 has a standard flat White Glove installation fee of $1,000.
- The Buccoi Pod Kolo 4 has a standard flat White Glove installation fee of $1,750.
- The Buccoi Pod Kolo 6 has a standard flat White Glove installation fee of $2,250.
- Please note that additional White Glove fees may apply for non-standard installations.
- When you order a Buccoi Pod with a decal, the decal will arrive in separate packaging. A Buccoi Project Manager will handle the installation of both your Buccoi Pod and the decal.
WHITE GLOVE INSTALLATION TERMS + CONDITIONS
- Buyer shall ensure that the premises will be ready and accessible for delivery and that access will be sufficient to allow for off-loading, moving, and handling of Purchased Items. Ready and accessible means that the Buyer has obtained necessary approvals from its landlord, managing agent, and/or other parties in control of deliveries at the premises. If Buccoi incurs material overtime costs due to the building not being ready and/or accessible, Buyer agrees to pay for the additional labor. Any loss or damage following the delivery is the Buyer’s responsibility.
- Inaccurate delivery information (e.g. elevator dimensions and elevator availability, receiving hours, loading dock availability, etc.) or inaccurate building information (e.g. floor plans, electrical plans, space not ready for furniture, etc.) may result in additional fees and/or installation delays.
- White Glove delivery is subject to installer availability. Surcharges may apply if there are non-standard delivery requirements (e.g. stair carry, compressed delivery window, weekend or after-hours delivery).
ROOM OF CHOICE DELIVERY
- What to expect with Room-of-Choice delivery: When you choose Room-of-Choice delivery, a driver(s) will arrive on a pre-arranged date to deliver the boxes to a room of your choice. Pallet removal is included but the product will remain unassembled and fully packaged.
- Room-of-Choice delivery is only available in the 48 contiguous United States.
- Once Room-of-Choice delivery is selected, the Buccoi team will reach out to ask delivery-related questions. Responses to these questions are required before a delivery can be scheduled. Delivery appointments are subject to carrier availability and require a four-hour delivery window. If a specific delivery date and/or time is requested, or a compressed delivery window is requested, and the carrier cannot accommodate this request in their normal scheduling, additional fees may apply.
- Inaccurate delivery information (e.g. elevator dimensions and elevator availability, receiving hours, loading dock availability, etc.) may result in additional fees and/or a delayed delivery date.
- Surcharges may apply if there are non-standard delivery requirements (e.g. stair carry, compressed delivery window, weekend or after-hours delivery).
STANDARD FREIGHT
- What to expect with Standard Freight: When the items on your order are too heavy or too large to ship via FedEx Ground, we will ship via Standard Freight.
- Standard Freight delivery method is currently only available in the 48 contiguous United States.
- If the total weight of your order exceeds 600 pounds and/or includes item(s) that require Standard Freight delivery, a Buccoi team member will reach out to ask delivery-related questions. Once all delivery-related questions are answered, the delivery can be scheduled. Delivery appointments are subject to carrier availability and require a four-hour delivery window. If a specific delivery date and/or time is requested, or a compressed delivery window is requested, and the carrier cannot accommodate this request in their normal scheduling, additional fees may apply.
- Inaccurate delivery information (e.g. elevator dimensions and elevator availability, receiving hours, loading dock availability, etc.) may result in additional charges.
- Once the product leaves our warehouse, you will receive notification in 3 – 10 business days to schedule your delivery window.
- Assuming the pallet(s) fit through all doorways and there are no stairs, the shipment will be delivered into your space. Otherwise, the pallet(s) will be left at ground level and a signature will be required, indicating “goods received.”
- Non-Buccoi manufactured items shipping Standard Freight will deliver via the vendor’s nominated trucking company. Delivery dates are determined by the vendor’s production lead time stated on Buccoi website. The driver will call when outside the delivery location. You will then be responsible for unloading the truck and carrying the product into your space. We therefore recommend White Glove installation for these items.
NEXT BUSINESS DAY DELIVERY + 2 BUSINESS DAY DELIVERY
- For Next Business Day service, please contact us at +1 (800) 471-6171
- Select furniture is excluded from expedited service.
- All orders placed Monday – Friday before 12pm ET / 9am PT (excluding holidays) begin processing on the same day. If you place an order after 12pm ET / 9am PT, we begin processing the next business day.
- Orders shipping to Alaska and Hawaii are not eligible for Next Business Day shipping.
STANDARD GROUND DELIVERY
FOR Buccoi PRODUCTS:
All orders placed Monday – Friday before 1pm ET / 10am PT (excluding holidays) begin processing on the same day. If you place the order after 1pm ET/10am PT, we begin processing the next business day. Please contact us at +1 (800) 471-6171 for inquiries to Alaska and Hawaii.
FOR STEELCASE, TURNSTONE, HUMANSCALE, AND PABLO DESIGN PRODUCTS:
Non-Buccoi manufactured product shipping Standard Ground delivery will ship via UPS or FedEx and are not available for delivery to Alaska and Hawaii. Estimated lead times can be found on Buccoi website. Note that we cannot expedite these items.
PLEASE NOTE: Orders placed on the following Holidays will be treated as having been received on the following day. (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day). All shipping times are estimates and delays may occur due to weather, carrier delays, and other events outside of our control.
Returns
Returns are accepted as set forth below. To place an allowable return within the eligible timeframe, please contact Buccoi via email (returns@Buccoi .com) with your order number and details on the items you’d like to return.
| Buccoi Furniture Returns | Buccoi furniture can be returned within 30 days from the date of receipt (exceptions may apply and are noted in product detail pages), in new condition and only if in the original packaging. These returns are subject to a 20% restocking fee which will be deducted from your refund. You are responsible for costs of return shipments. All White Glove delivery and installation fees are non-refundable. IMPORTANT NOTE: White Glove installation includes the removal of packaging, so make sure to keep the packaging for items which you may want to return. Any custom-made products (e.g. size or color) or products with modifications (e.g. table cuts) are not eligible to be returned. All refunds for eligible returns will be processed within 10 business days of receipt. See “Additional Details” below for information regarding the return of damaged or defective furniture. |
|---|---|
| Buccoi Office Supply Returns |
|
| Buccoi Corporate Branding Returns | All Corporate Branding purchases are final; we do not accept returns of personalized/customized items. |
| Buccoi Product Received As A Gift | You may return a gift for Buccoi store credit. |
| Third-Party Furniture + Accessories Returns | Third-party furniture is eligible for return within 30 days of the receipt of the order and is subject to a 20% restocking fee. Read below for manufacturer-specific return information. |
Additional Details
FURNITURE RETURNS: DAMAGES + DEFECTS
If product arrives damaged, contact us within 5 days to arrange an exchange or refund at no cost to you. Please inspect shipments for any visible carton damage and note that on the paperwork when signing for the delivery.
If there is a defect in manufacturing, we will replace furniture items under our Warranty Policy at no cost to you. See our for details on initiating a claim.
RETURN PROCEDURES FOR PRODUCTS FROM: HUMANSCALE. PABLO, AND MEDIFY AIR
HUMANSCALE:
We accept returns on non-seating Humanscale products within 30 days. All returned and non-damaged refused orders are subject to a 20% restocking fee. Return shipping charges apply. Seating products from Humanscale may not be returned.
LAMPS by PABLO:
We accept lamp returns within 30 days from the date of receipt, in new condition and in the original packaging. All returned Pablo Lamps are subject to a 20% restocking fee.
MEDIFY AIR:
We accept returns on air purifiers within 30 days of purchase. After 30 days, Medify Air will repair or replace your item. Return shipping charges apply. Replacement filters from Medify Air may not be returned.
If there is a defect in manufacturing from any supplier, please contact Buccoi and we’ll help resolve the problem under the supplier’s warranty policy.